Messenger, Instagram, Telegram, Viber and Discord — one agent, one inbox
Your customers are already in these apps. Meet them there with the same agent that answers your website.
- Messenger · Closed beta
- Instagram · Closed beta
- Telegram
- Viber
- TikTok Shop · Coming soon
- Discord · Coming soon
The situation today
Each app has its own inbox, its own notification, its own person watching it. Messages sit unanswered overnight and nobody can tell you how many.
The answer
Connect each account once. The same agent answers all of them, in the same queue, with the same knowledge and the same handover to a person.
What you actually get
- Your own bot or Page on each service; nothing is shared with another business.
- Menus arrive as the buttons each app draws natively.
- One customer is one conversation, even when they switch apps.
- A person can take over on any of them from the same inbox.
The limits that actually move for this
Every limit is sold on its own. If this is the only thing you need, these are the only numbers your quote is built from — and the maximum you agree is the maximum the system enforces.
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Connected channels
channels
Generous by default
Mailboxes, Pages, Instagram accounts, Telegram bots, Viber accounts and TikTok Shops connected now. The website chat does not count.
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AI answers
answers a month
Metered
Replies written by the AI on any channel. Your team's replies are free and unlimited.
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Knowledge pages
pages
Metered
Pages of knowledge indexed: uploads, pasted text, website pages and database rows.
Connected channels is the limit that moves here, and it costs us nothing per unit — which is why it is generous on every tier and easy to raise in a contract.
Questions about Social messaging
Do I need my own Facebook app or bot token?
For Telegram and Viber you create your own bot, which takes a minute and means the account is genuinely yours; Discord, coming soon, works the same way. Messenger and Instagram connect through our app, in closed beta until Meta's app review; TikTok Shop, coming soon, through ours too.
Ready to put this to work?
Start on the free tier with your own documents, or tell us what you need and we will price exactly that.