Roadmap
What is live, what is in beta, and what is coming soon.
Buy on what exists; plan on what is coming. Everything below says which it is — and nothing here carries a date, because a date we miss is worth less than the honesty of not giving one.
What the states mean
- LiveShipped. You can use it today.
- Closed betaWorking today for the businesses we invite, while Google or Meta finishes reviewing our app. Open to everyone after that.
- BuildingBeing worked on now.
- Coming soonDecided and on its way, not open yet.
- IdeaWanted, and not yet scheduled.
Something missing?
The list below is what we have decided. What our customers keep asking for is what moves up it — so if the thing you need is not here, tell us and it will be considered on the next pass.
Channels
- Live Website chat, hosted chat page and voice calls
- Live Call recordings, with the caller's consent, kept as long as your plan allows
- Live Telegram and Viber: connect your own bot
- Closed beta Gmail: your inbox answered and threaded Working for invited businesses; open to all once Google verifies our app
- Closed beta Facebook Messenger and Instagram Working for invited businesses; open to all after Meta's app review
- Coming soon TikTok Shop: your buyers' messages, answered inside TikTok Built; waiting on TikTok's approval of our app
- Coming soon WhatsApp Business (Cloud API)
- Coming soon Discord: your own bot, with slash commands and buttons
- Coming soon Microsoft Outlook, Yahoo Mail and other email providers On the same core as Gmail
- Coming soon A phone number of your own (SIP)
The AI
- Live Answers from your documents, with citations
- Live Knowledge from your own MySQL, PostgreSQL or SQL Server
- Live Menus, forms, skills and automations on a canvas
- Live Customers who sign in through your own system
- Live Menu cards filled from your own system's answer
- Live Verified by a signed link from your logged-in site
- Live Evaluations and golden examples On the plans that include them
- Coming soon Training your own model on your reviewed examples Moving to a new training provider: OpenAI is retiring its self-serve fine-tuning
- Coming soon Live business data and actions that need approval
- Idea A model chosen per agent, and a semantic cache
Your team
- Live Inbox, queue, labels, leads, tasks and reports
- Live Templates that build a ready agent in one press
- Live CRM sheets you design, desk reports and team performance
- Live A customer portal: your customers sign in to their own area
- Coming soon Merging two contacts into one history
- Idea Business hours per queue, SLA timers, skills-based routing
- Idea A satisfaction rating at the end of a conversation
Platform
- Live Plans, quotas, metering, invoices and online payment
- Live Prepaid credits for use past your plan
- Live Developer API, Knowledge API, signed webhooks, Postman
- Live Production hosting, monitoring and tested backups
- Idea Reseller sub-accounts
- Coming soon ConvoOK devices: a speaker and microphone for a front desk
- Coming soon An Android app per agent, built from its own branding
Everything marked Live is yours today
Start on what is shipped — chat, email, voice, Telegram, Viber, menus, automations and the API — and get the rest as it lands, on the plan you are already on.